Informativa sui rimborsi

Last updated: August 25, 2026

All products sold by LabRat.exp are printed and produced specifically for you at the time of order (made-to-order). Because of this, our return policy works differently from a standard retail return policy — please read below before ordering.

Made-to-order — no returns for size, fit, or change of mind

Since each item is printed to order and cannot be resold once produced, we are unable to accept returns or offer refunds for reasons such as incorrect size selection, change of mind, or personal preference, except where required by applicable law.

If you need to change your order (size, color, address, etc.), contact us at mail2celenarene@gmail.com as soon as possible after ordering. We may be able to accommodate changes only if production has not yet started — once an item enters production, changes and cancellations generally can't be made.

Damages, defects, and incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or not what you ordered, contact us at mail2celenarene@gmail.com within 14 days of delivery with your order number and a photo of the issue. We will evaluate the issue and, at our discretion, offer a free replacement or a full refund for the affected item(s) — you will generally not need to ship the item back to us.

Exceptions / non-returnable items

Because all of our products are made-to-order and personalized by nature, none of our items are eligible for standard returns. We also do not accept returns or refunds for sale items or gift cards, except where the item was defective, damaged, or incorrect as described above.

European Union & UK consumers — statutory withdrawal right

If you are a consumer in the European Union or UK, you generally have a 14-day right to cancel most online purchases for any reason without justification, under EU Directive 2011/83/EU (or equivalent UK law). However, this right typically does not apply to goods made to your specifications or clearly personalized — which includes our made-to-order printed products. This exception does not affect your separate statutory rights regarding goods that are faulty, damaged, or not as described.

Refunds

We will notify you once we've reviewed your claim and let you know if it has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at mail2celenarene@gmail.com.